Business Process Improvement (BPI) is an approach taken by
organizations to review current processes and redesign or design a
new process.
A process is a group of logically related activities that
transforms inputs into outputs or results. Business processes may
cross departments within a company.
Got a problem? Do you know the root cause? Why not map the process
to pinpoint it?
Have you got problems but not sure how to fix them? Does
brainstorming come to mind?
How about pareto, or fishbone?
Your employees know your processes the best. Why not put that
knowledge to use?
Would you take a trip without a map? See how easy it is to improve
your process with a map.
Are you trying to think out of the box but don’t know what the box
looks like? Why not try process mapping?
Creativity and innovation seem to be the cost of doing business
these days. If you want to improve what you are doing, why not map
your processes first?
Do you know how your processes can serve your customer better?
| 1. |
Identify all processes in your business.
There are a number of processes in every organization. By
identifying them all we can show how they dovetail other
processes. |
| 2. |
Identify process owners.
Is it possible that someone is accountable for every process? We
will show you how. |
| 3. |
Choose one to map.
We have a method to help with this. Let’s work on those processes
that impact your customer the most. And help you grow too. |
| 4. |
Map the process.
Now we are ready to document all steps in the process. Thank
goodness they invented those yellow notes that stick. |
| 5. |
Measure the performance.
If you can’t measure it, you cannot improve it. That’s what we do
here. |
| 6. |
Identify improvements for the process.
Our hard work is now about to pay off. We have now defined
the box and can come up with some breakthrough ideas. |
| 7. |
Implement the changes.
This is the chance you have been waiting for. By assigning
resources, establishing timelines and allocating a budget, the
improvements can be implemented. |
| 8. |
Celebration
Don’t forget this step. Nothing comes easy, and once implemented
the time is now to recognize the efforts and difference the
improvement will make. |
Devil in the details